Trust Activation Assessment

Where will you activate trust next?

Built for what’s next. Built on Experience Activation.

Activate trust across the continuum of care. Identify where listening, insight, guidance, and operational response can work better together.

Your starting point

Find your next activation priority.

Contact details are needed only when you choose to email your results. Assessment questions and priority fields are required. Rate the current state of your organization across the five steps in the PatientEXP Experience Activation Playbook. The results create a practical starting point for a Trust Activation Design Session.

First name

Last name

Work email

Company name

Role or title

Priority care location

Institutional alignment

Connect this assessment to a goal leaders already recognize and support.

Institutional goal or priority

Named goal, initiative, or measure Optional: use the language from your strategic plan or scorecard.

Your five steps to Trust Activation

Choose the response that best describes current practice in your selected care setting.

Surface Trust Signals
How consistently do you combine CAHPS trends, real-time patient feedback, and employee and physician insight to identify friction and prioritize a response?

Mostly reactive Emerging signals Coordinated listening Real-time activation

Synthesize Intelligence
How consistently do scattered patient, operational, and workforce signals become decision-ready priorities?

Fragmented inputs Some themes Prioritized insights Decision-ready intelligence

Guide the Journey
How consistently do patients know what to expect, where to go, how to prepare, and what happens next?

Inconsistent Some pathways Journey-based Personalized and measured

Activate the Next Right Action
When a priority signal appears, is there a defined owner, response, workflow, and outcome measure?

No clear owner Manual escalation Defined workflow Accountable response

Learn & Scale
How do you decide what should expand across sites, service lines, or journeys?

Ad hoc Periodic review Outcome-driven Continuous learning system

What would you most like to improve for patients and care teams?

View your readiness score and recommended next steps on this page. You can also print or save your results as a PDF.

Your answers stay on this page until you choose Send my results via email. Use aggregate planning information; do not include patient identifiers.

The five steps to activating trust

This assessment is built around the PatientEXP Experience Activation Playbook.

Surface Trust Signals
Synthesize Intelligence
Guide the Journey
Activate the Next Right Action
Learn & Scale

Recommended follow-up: use the result to identify one high-friction journey, one signal-to-action opportunity, and one measurable pilot outcome.

How to read your score
Five equally weighted responses produce a score from 0 to 100. Profile ranges: Foundational 0–24; Emerging 25–49; Coordinated 50–74; Activated 75–100. This self-assessment supports planning; it is not a validated benchmark or a measure of patient trust.

Where will you activate trust next?

Find your next activation priority.

Institutional alignment

Your five steps to Trust Activation

Email your results